FREQUENTLY ASKED QUESTIONS
Where is the ZBones company located?
ZBones is located in St. Louis, Missouri-USA and is in the Central Time Zone.
How can I contact the company?
You may contact the company by the following email address: firstname.lastname@example.org
How long has ZBones been in existence?
ZBones was formed as a Missouri Limited Liability Company in July, 2019.
What makes our product different from similar proucts on the market?
Our preferred over-the-ear ergonomic design, unlike that of some of our competitors, does not "pinch" the skin above the ears and therefore allows for a more comfortable, long-term wearing experience.
What is the warranty on my ZBones purchase?
30-Day Money Back Guarantee
Product Function Troubleshooting
How long do I need to charge my ZBones?
A full charge of your ZBones will take approximately 2-hours.
How long will a full charge of my ZBones last?
A full charge of your ZBones will provide approximately 6-hours of continuous listening. 6-7 days is the approximate "stand-by" period before a full recharge of your ZBones becomes necessary.
Can I pair my ZBones with more than one device?
Yes. You can pair one ZBones headset to two different bluetooth-enabled devices. Example: Pair to a smart phone and a TV sound bar.
How do I initially pair my ZBones with my smartphone?
Make sure that your ZBones have been fully charged (2-hours). Place your ZBones on your head in the proper wearing position; over the ears and the speakers resting atop your cheekbones, directly in front of the ears.
How do I change the volume of my ZBones?
Volume adjustment can be performed in two ways: From your ZBones headset or on your smartphone.
How do I receive or place a phone call with my ZBones?
To receive a phone call with your ZBones by a "quick-click" of the Z-Function button whenever you are receiving a call. If you wish to send the call to voice mail, press and hold the Z-Function button until the incoming call has stopped. To hang-up, simply "quick-click" the Z-Function button. If you were listening to audio at the time of your call, the audio will resume where it left off.
How do I know when I need to recharge my Zbones?
Your ZBones will provide a series of "beeps" when the remaining battery life reaches 10%.
I see ZBones in my smartphone's Bluetooth settings, but my phone will not pair with my ZBones.
Just like a laptop, ipad (or similar) or desktop, your smartphone is a computer and sometimes it needs to be rebooted. Simply turn your smartphone completely off. Wait about 60 seconds and then turn it back on and then go through the pairing sequence again.
I've purchased a new smart phone. My ZBones say that it's paired, but it appears to be recognizing my old phone bluetooth connections and not my new phone.
To quickly resolve your problem, do the following:
Can zBones be used to transmit T.V. sound? If so how would the device hook upto the T.V.?
If you have Bluetooth 4.0 or higher on your T.V. then it can transmit sound through your zBones.
Are zBones compatible for hearing aid users?
zBones work very well as an alternative to hearing aids for those who experience basic hearing loss; hearing loss issues that are located from the outer ear to the ear drum as our product, and its technology, utilize the cheekbones, in effect, as a second set of ear drums, therefore bypassing the hearing loss issue.
Are zBones Waterproof?
No, zBones are not waterproof and cannot be submerged in water or other types of liquids. However, they are sweatproof. They have been thoroughly tested to withstand rigorous physical activity during the hot summer months, or walking/running in the rain or snow.
Can zBones be adjusted to fit various head sizes?
No, zBones are designed as a one-size-fits-all product to accommodate the use of additional items that may be worn while using zBones. Example: sun/read glasses, ball/sock caps, ear protection while shooting, protective hard hats, protective face masks, etc...
Where is the microphone located on the zBones Headphones?
The microphone, which appears as a tiny hole, is located between the 11/12 o'clock position above the right speaker on the zBones Headphones.
What is the water/liquid resistance rating for zBones?
zBones are sweat proof and have an IPX5 rating. The rating scale for devices assigned for water protection are from IPX0 (no protection from water or liquids) - IPX8 (the highest rating for full waterproof protection; device can be submerged in water deeper than 1-meter for 30 minutes or more. IP (Ingress Protection) is an internal protection code. X represents not tested against protection from solid objects. The number in the rating represents the protection level from water or other liquids. Devices with an IPX5 rating, such as zBones, can resist jets of water at low pressure. Examples: rain, snow, sweat, low pressure water spray, such as might be expected riding on/in a marine-type craft etc...
Product Return Shipping Information and Directions
Should you wish to return your purchase for a refund as per the warranty information as described above, please ship to us, your purchased pair of ZBones, along with the following information, so that we may properly and efficiently provide you with your full refund-of-purchase, once we have verified that purchase:
Your name, mailing address, email address and phone number.
Where your product was purchased (example: online, trade show, special event, etc.). If you purchased your product at a trade show or special event, please provide us with the name of the show or event, the date purchased, and the amount paid for your purchase.
Please send your product return, along with ALL of the applicable information as requested above, to the address listed below. Please note that the sender is responsible for any and all applicable product return shipping costs.
If you prefer to return the item in person. You may do so during the hours of 9am - 5pm Central, 7 days-a-week, to the address listed below. You must provide ALL of the applicable information as requested above so that we can verify your purchase.
2788 Muegge Rd.
St. Charles, MO 63303
If you have additional questions, please contact us at: email@example.com.